Payments
We accept a variety of secure payment methods for your convenience, including major credit and debit cards (Visa, MasterCard, Verve), bank transfers, and online payment gateways such as Paystack. All transactions are processed securely to ensure your personal and payment information is protected.
Yes, we accept international credit and debit cards issued by major providers such as Visa, MasterCard, and Verve. All international transactions are processed securely through our trusted payment gateways to ensure the safety of your information. Please note that your bank may apply additional fees or currency conversion charges depending on your location and currency.
Shipping & Returns
If you’d like to return your purchase, here’s what you need to do:
- Ensure the item is unused, unopened, and still in the original packaging.
- Contact our support team at virginbeautyind@yahoo.com with your order number, the product you wish to return, and the reason for the return.
- Once we approve your return, we’ll provide you with instructions on how and where to send the item.
- You will be responsible for the return shipping cost unless the return is due to our error or a defective product.
- After we receive and inspect your returned item, we will notify you whether your refund is approved. If approved, your refund will be processed within 5–10 business days to your original method of payment.
If you have any questions or are unsure whether your item qualifies for a return, please reach out to us at the email above.
To cancel or change your order, please log in to your VB Products account and go to My Account › Orders.
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If your order status is Processing or Pending Payment, you can click Request Cancellation or Edit Order to make changes.
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If your order has already been marked as Completed or Shipped, it can no longer be modified or canceled.
For urgent requests, contact our support team immediately at virginbeautyind@yahoo.com with your order number and details of the change you’d like to make. We’ll do our best to assist before your order is dispatched.
If you need help at any point during your shopping experience, our customer support team is here to assist you. You can reach us by emailing virginbeautyind@yahoo.com with your inquiry, order number, or any relevant details.
We aim to respond to all messages within 24–48 business hours. For quick guidance, you may also visit our FAQ section or review our Return Policy and Privacy Policy pages for common questions and detailed information.